Information Technology (IT) is responsible for the complete life-cycle support of the software applications and technical infrastructure used by County employees.
IT provides day-to-day support of County Administration, Finance, Purchasing, Human Resources, Human Services, General Services, Planning & GIS, Parks and Recreation, Emergency Services and other departments.
Support is also provided to constitutional officers and agencies, including Commonwealth's Attorney, Courts, Voter Registrar, Public Service Authority, Metropolitan Planning Organization, Treasurer, Commissioner of Revenue and Sheriff’s Office.
Montgomery County is a technologically advanced community with two major universities and a relatively young, mobile workforce, so the County is making every effort to meet these technology demands by becoming one of the most digital counties in the
country. The County has initiated a mobile-first, responsive web site redesign to respond to the needs of citizens. The ultimate goals is to have an interactive site with citizens with the goal for each citizen to be able to personalize their own
County site to easily see the information and perform the services desired.
The County has specialized sites for business users in the Economic Development web site that is currently being updated and modernized as well as a Tourism web site that is also planning to be updated. Building contractors and real estate developers
now have easier access to current permits and inspections data, and the MyGIS web site provides advanced mapping capabilities using the enterprise ESRI standard. Citizens Self-Service allows users such as mortgage banks to easily access citizen tax
information and for individuals to easily record information, such as the sale of personal property.
The County is also striving to consolidate technology resources with regional efforts, such as the 911 Authority, and projects such as the ERP consolidation between the Government and Public Schools. IT has undertaken several major projects to consolidate
data storage and server infrastructure and upgraded the telecommunications and network infrastructure to provide a 24x7 high availability technology environment that essentially serves as a government private cloud. The ultimate goal is to provide
a hybrid infrastructure that will support a multi-cloud and hosting environment.
The County desires to be as responsive as possible to the citizen and work with the community to advance technology. IT is a founding municipal partner with a Code for America brigade, sponsoring civic hackathons to provide citizens with better access
to governmental open data. The County is providing free public wireless internet access at all major facilities, including the Mid-County Park and public pool and award-winning Animal Control and Adoption Center, and makes Board of Supervisors' meetings
available via video through the web site. Law enforcement officers and County employees are equipped with technologically advanced equipment in their vehicles and secured smartphones and tablets are provided to the mobile workforce.
The County is striving to provide the best, and most efficient, technology service possible to our employees and citizens with the desire to become a premier digital county in the United States. The National Association of Counties recognized Montgomery
County as one of the top four digital counties nationally for populations under 150,000 over the last five years. The following document is the County's current Technology-5-Year-Roadmap - 3-29-21 outlining IT's strategic direction.